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Shipping policy

At BRU Eyewear, we are committed to providing you with a seamless shopping experience. Below, you will find important details regarding our shipping policies.

Domestic Shipping

  • We offer shipping within the United States with a variety of options to meet your needs.

  • Orders are typically processed within 1-2 business days.

  • Standard shipping times vary depending on location but typically range from 3-7 business days.

  • Expedited shipping options are available at checkout.

International Shipping

  • We ship worldwide to bring BRU Eyewear to customers across the globe.

  • International shipping times vary depending on the destination and customs processing.

  • Please note that all international orders may be subject to import taxes, customs duties, and fees imposed by the destination country.

  • These charges are not covered by BRU Eyewear and are the responsibility of the recipient. We recommend checking with your local customs office for more information on potential fees before placing your order.

  • Failure to pay duties and taxes may result in the package being held at customs, returned to us, or abandoned. BRU Eyewear is not responsible for any additional charges incurred or the loss of the package due to non-payment of customs fees.

Order Tracking

  • Once your order has been processed and shipped, you will receive a tracking number via email.

  • You can use this tracking number to monitor your package’s journey to your doorstep. If you notice anything concerning during the journey, please contact the shipping carrier to better understand the problem.

Lost or Stolen Packages

  • BRU Eyewear is not responsible for lost or stolen packages. If you experience issues with your delivery, please contact the carrier directly.

  • If your package is marked as delivered but you have not received it, we recommend checking with neighbors or your local postal office before reaching out to our support team.

By placing an order with BRU Eyewear, you agree to the terms outlined in this shipping policy. If you have any questions or concerns, feel free to contact our customer support team at support@brueyewear.com